Specific components that have been developed within the Sharepoint framework include:

• Customer Relationship Management (CRM)
• Workflow management – a unique innovation
• Consequence engine for events processing and action propagation
• Document generation based on templates and context
• Document scanning and electronic capture
• Databases and field processing
• Company-wide collaboration
• Google-like searches within both databases and documents
• Tight email integration (e.g. Microsoft’s Exchange)
• Job records, billing and invoicing
• Flexible reporting on the web or exported to Excel or Word
• Enterprise resource planning
• Integration with accounts packages e.g. Sage
• Extranets for external parties such as customers and suppliers

For more information on Sharepoint's impact on Business Process Management (BPM), click here.